Refund policy
Last Revised: 29/03/2024
Refunds and Returns
Replacing the product
Once receiving the order, the customer must inspect the package to check for any damage. If the product is damaged, the customer must not accept the order. In this case, the order will be returned and replaced. The received product can not be exchanged for another product.
Returning the product
You can reject and return the product within 14 days from the shipping date once it is shipped to you. You shall identify the reasons for returning the product. You should also contact us so that we get to know that the product will be returned. The failure to return the product within the 14-day period shall be considered as an irrevocable acceptance of the product.
Upon contacting us, we will provide you with instructions on how to return the product. In case of a partial or total return of the order, we will refund the amount paid by the customer, excluding the shipping and delivery costs, as well as any import and/or customs duties. The refund process will be carried out once the returned products have been checked and accepted. The refund to your credit card statement takes about 10-14 working days from the date of your order cancellation. The refund will not exceed the amount paid by you for the product under the invoice.
The returned products must meet the following requirements:
- The product should be in its original sealed retail package.
- The product must not have been washed or used.
- The product must be complete and in its original state. If tampered with or modified, it can not be returned.
- The packaging must not be damaged or have signs of being opened.
Please note that we monitor the number of returns made by the customer and may refuse to accept orders if products are returned repeatedly.
Canceling the order
Any order that you have placed and we have accepted can be canceled by you only upon our approval. We will accept the order cancellation if the product has not been shipped yet.
Changes on the Return and Refund Policy
This refund and return policy is effective as of 29/3/2042. We have the right to update this policy without prior notice. It is your responsibility to check the page regularly for updates to see if you are satisfied with the changes. Using the website after we post the updates will be considered as an acknowledgment and acceptance of the modifications.